"Can I pay in two instalments?" This request is common. Your response affects your cash flow and your customer relationships.
In my first year as a British IPTV reseller, I said yes to instalments. I thought it was kind. Customers paid late. The second instalment often never came.
Here's the thing. Your IPTV reseller panel doesn't track instalments. You have to do it manually. Manual tracking is error-prone. It's time-consuming. It's often not worth it.
Most IPTV reseller operators either say no to all instalments or yes to all. Both are wrong. The right approach is selective.
What actually works is a firm policy for new customers. "No instalments for new customers. After 3 months of on-time payments, I can offer instalments for annual plans."
A smart British IPTV reseller I knows has a different approach. He doesn't offer instalments. He offers a shorter commitment. "If monthly is too much, I offer weekly at £X. No instalments needed."
Here's a real-world example. Customer asks for instalments. Reseller A says yes. Second payment never comes. Reseller B says "I don't offer instalments. I can offer weekly payments instead." Customer accepts weekly. Pays regularly. Same IPTV panel . Different outcome.
The pattern is that instalment requests often come from customers who are financially stretched. Weekly payments solve the same problem without instalment complexity.
What about long-term, trusted customers? For a customer with 12+ months of on-time payments, instalments might be fine. "You've been great. Yes, I can do two instalments for your annual renewal."
I've done this for 3 long-term customers. Each paid on time. Each appreciated the flexibility. Each stayed longer.
If you're currently saying yes to all instalments, add conditions. New customers: no. Proven customers: maybe. The risk is real. Manage it.
Instalments are not evil. They're also not free. Price the risk.